Today we are going to provide troubleshooting series for all those users who own Samsung Galaxy S7 phone and getting the problem with their Roadrunner webmail account on it. We know that most of us rely on our phone to send or receive on our Roadrunner email account but if it stops receiving any mail or you find a problem in sending the mail, then it can be a big issue for a business person.
If you are among those facing this problem, then you will be happy to hear that we are going to troubleshoot this problem provided you must have your smartphone in your hand. The steps which we are going to discuss are free from strings. If you find any problem later on after reading this guide, then feel free to contact email support.
Unable to send or receive any mail on your phone: In a situation when you are no longer able to send or receive a message on Samsung email app, then there might be some problem with the settings. Some of the users have even tried to troubleshoot it with the help of downloading a newer version of the app but their try went in vain. If you have accidentally touched any button inside the phone settings, then this may run into a problem. The best possible solution to this problem is:
Solution: First of all, check if the business class mail is working or not. For this, you need to open the browser first and type Roadrunner email address along with Https in the address bar. Enter your username and password in the opened window. If you are not being able to access the account, then it means there is some problem with the mail. You have to contact TWC mail support. If the mail has been accessed easily, then there is some problem with the phone settings.
Not being able to access mail after changing the login password: After changing the login password, some users have reported that they are not being able to login to the account again from their S7 phone. Some of them have even tried by removing the account first then adding it again with the new password and email address. They still getting failed to login message or ‘unable to login to the account due to an incorrect username or password’. Some victims of this problem have tried to solve the problem by changing the settings of their account from POP to IMAP and Yahoo account information from a webpage.
Solution: To troubleshoot this type of error or message, the primary thing to check is Username and password, whether the combination you are adding is correct to the best of your knowledge or not. For this, you can log in to the email account with the same credentials using your browser. If you find that the email username and password are working properly on your browser, then you need to check the problem with the email app installed in your device. You must clear cache and app data from the email app first as this can cause the problem. Setup your account from the scratch by using the right POP or IMAP account settings. The port number, email address and other information should be correctly entered in the relevant fields.
If you are still having any trouble, then you can call at email support number. The technical experts will help you in a right manner.