While it is easy to operate an email account on Apple iPhone, iPad, and iPod, but at the time of any technical issue, it becomes an arduous task to eradicate it. Recently, online forums were filled with a torrent of complaints regarding Roadrunner Webmail address being rejected by iOS device server, especially in these three Apple devices. Why this problem has occurred, what could be the possible reasons and how to solve it, let’s discuss without wasting any time.
To fix this problem, you need to first check your email address if it is right or not. This issue can arise due to an incomplete setup, and it will prevent you from sending emails, forwarding emails or sending replies from your email account.
It could be an invalid port that could give rise to this issue, so you need to change the port number, information of which is provided in the next section of the post.
Some users have identified a bug in iOS 11, which they believe could be the reason for this problem. If the iOS device server is rejecting your email address, then you will get the message, i.e., ‘cannot send email’. It also implies that you can no longer send emails to MS mail services hosted by MS Exchange, Office 365 and MS Outlook. It’s time to discuss the solution to this problem.
- The reason that this problem has occurred is due to the wrong setup of outgoing mail server details. You may have forgotten to enter the email login details at the time when they were required.
- You will have to enter your RR Email Setup ID along with its password in order to pursue with outgoing email server verification. To do that, you will have to go to the ‘settings’ menu on your Apple device and then, ‘accounts & password’. Now, tap that account, which you think is creating a problem. In this case, it is a TWC Account. Now, after selecting the faulty account, tap ‘outgoing email server’ and then, ‘primary server’. After that, enter your username and password.
These steps are for Apple devices running on iOS 11 and later versions, so if you are using an Apple device that runs on iOS 10 or earlier, then follow the steps that are mentioned below:
- Go to the ‘Settings’ menu on your iOS device.
- Tap ‘mail, contacts, calendars’ option.
- Now, tap ‘email account’ that you have registered or logged into already.
- Tap ‘Outgoing email server’ now, but make sure not to skip the optional fields that you see on the same page.
- Go to the option named ‘primary server’.
- Click an option by the name of ‘Server port’.
- Delete the current port now, and in place of that, enter ’25’.
- Finally, tap ‘Done’ to save the settings.
With this, your troubleshooting process is finished, but if you are still facing the same issue, then you will have to pay attention towards the SMTP details. Check if those details are correct or not. For Roadrunner email, SMTP setting would be ‘smtp.rr.com’ along with your username and password. After that, you will have to go to ‘Settings’ > ‘Mail, Contacts, Calendars’ > ‘Account’ > ‘SMTP’ > ‘Add Server’ to save SMTP settings.
If the problem doesn’t get resolved after changing SMTP details, then you have got no other option but to contact My email Helpline.